IF YOU’RE ASKING THIS QUESTION, YOU PROBABLY HAVE THE POWER WINDOW BLUES
If you own a modern vehicle and you’ve ever needed a power window repair, you’ve probably already experienced the sticker shock of dealer and standard repair shop quotes! Wowza! Most shops quote between $300-1200 for a repair, depending on the vehicle and what’s wrong with the window system. What are they crazy? As I wondered who designed these things, it occurred to me that they were very bright engineers, indeed. These things give the term “wear and tear” new meaning.
My customers want to know why. Why do they fail? Why do they put plastic in power windows? Why do they use cheap plastic? Why isn’t there a recall? I have to giggle, but I’m just trying to lighten the mood. After all, they are about to shell out cash to have their window repaired, even if it is less than what they were quoted elsewhere
First of all, if the fault or design flaw, intended or not, doesn’t propel you into a river or off a bridge, cause the car to catch fire or operate improperly, it’s not getting recalled. Let’s be realistic here. These are covered by very few warranties for a reason. They are designed to break. The bottom-line is that they want them to fail. As consumers, we demanded better engines, better transmissions, better fuel economy, better safety features. We NEVER said anything about power windows, power door locks or window switches. Most modern power window regulators are cable action. There are usually 1 or 2 tracks that the glass carriers and glass attach to and then the cable is drawn by the power window motor across plastic pulley wheels and fairleads. Plastic. Okay, in a normal climate consumers have trouble with these things, but we live in Arizona. In Phoenix, we live on the face of the sun! We pray for rain for Pete’s sake! When it’s 110 degrees outside, you know it’s 180+ degrees inside those metal doors. If that plastic is rated for 86 degrees, what does that mean for us? The power window regulator “boomerang” effect!
Just to review, in most cases you have to pay a ridiculous amount money for the repair AND replacement parts stink! I know it’s not what you want to hear, but we found a solution. A repair so good that we can put a 1-year warranty on it. A repair so strong that it’s intention was to be a more permanent solution. Keep reading. If you live in Phoenix Arizona or you live in another state and have expensive parts that need replacing, you’re going to love this.
We repair the OEM regulator so that it can’t break again and we do it for 40-70% of what other dealers and shops charge. The founder of our company engineered designed a stainless steel repair that strengthens and fortifies the regulator in the areas we know to be weak and most likely to break. We serviced 4,000 power windows a year over the last 2, so I can say with confidence that we know what’s up with these things. We’ve even gone so far as to engineer custom metal spring tensioners to replace the nasty plastic ones found in power window regulators today. If an engineer can design a window regulator so it can break, an engineer can design a repair that reverses that. Voila! Power Window Repair was born in 2009!
Power Window Repair grew by integrating with local dealers and wholesalers and then started reaching out the public shortly thereafter. While we still have wonderful relationships with the dealers here in town, we find ourselves enjoying the day to day connection with our personal customers even more. Shoot – by the time you’ve had 4 windows done, we know your kids names, your dogs names and have probably invited your to a customer appreciation BBQ! We send out a monthly savings email to VIP customers just to make sure that they catch a break when that window does the famous “pop and drop”.
BUYER BEWARE! Check references before you hire anyone to work on your car! We send people to Yelp all the time because we want them to have confidence in their decision to use our service and we know it’s important to do your research before spending your money. The only reason I bring this up is that we recently found that of our ex-employees has been trying to copy our repair and start his own business here in town. Not that we’re against free enterprise, but this guy helped Paul build Power Window Repair here in Phoenix and is now trying to compete with us in our own backyard. We knew he had gone to Portland, but all of a sudden his best friend was showing up as the owner of our newest competitor and worse yet, plagiarized our website, word for word!
GET THIS! We had a customer call for a quote and she chose the other company, even though we warned her about who she was dealing with. The next morning, we got a call that she needed help. She needed more than she knew. The panel was broken and everything was torn apart. He came out to do the repair and then left everything a mess when he couldn’t fix it. The repair took us 30 minutes and the panel repair took another 30 as the epoxy dried. That customer was thrilled that we were able to save the day, but what a waste of time for her to have to do it twice and because someone had already been in that door before us, we wanted it to come to the shop.
Don’t be fooled by imitations. Power Window Repair is Power Window Repair. If you haven’t been to PowerWindowRepair.com, you haven’t reached us. We back up our repairs and we’ll back you up if you find yourself in a mess too!
THANKS FOR READING OUR BLOG! Stay tuned! We’ll keep you updated on funny things we run into in the field and any other tips we may suggest for keeping those automobile power window systems running smoothly! ~ Jen