Frequently Asked Questions

Frequently Asked Questions

Answers To Your Frequently Asked Questions or FAQ’s

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What is your mobile service area?

We go to most Phoenix areas! Our FREE mobile service route is just outside the 101 and 202 loops! Check out our Free Mobile Service Area page to learn more! If you are out of our service area, we can still do your repair! Your options are to pay a trip charge ranging from $10-$50 depending on where you’re located, OR you can either bring it to our shop, OR we can meet you somewhere off of the 101 or 202 loops! Since we are in and out of most vehicles in less than 30 minutes, that’s plenty of time to grab a drink while you wait!

Why isn’t my repair $99?

We start at $99 and go all the way to $600 depending on the year, make, and model. Our prices are tiered based on the vehicle year, make, and model, the value of the repair, and the difficulty of the repair. We always want to offer the absolute best price for our repair, BUT we also want to be around the next time you need us. We’re sure if you call around…you will STILL find us to be the best deal in town!

Are you guys affiliated with any other power window companies in the valley?

NO! We are NOT affiliated with any other companies, even if they have a similar name. We are unique in our repairs. Unlike other power window companies, we rebuild the OEM regulators with metal parts rather than purchasing a cheap aftermarket part that’s going to break again! We honor ALL of our warranty repairs, call our customers back, and do the best we can to provide top notch customer service. Make sure to check your reviews before you use any other power window companies in town. They aren’t all created equal!

How long will my repair take?

Most repairs are completed in 30 minutes or less. Some repairs may take a little bit longer depending on the difficulty of the repair, but our field jobs typically will never take more than an hour – unless you have more than one window ;-)!

What types of payment do you take?

We accept cash, check, or card out in the field. Yes, even American Express and Discover!

Can you explain what Power Window Repair does differently?

We specialize in repairing and installing power window mechanisms. What we are FAMOUS for is repairing cable regulators so they can’t break again. We replace plastic parts that break with metal parts that we manufacture and we strengthen and fortify the weakest points of the part with custom stainless steel repairs. The plastic used in the original design is weak and what we do reverses that problem. It was designed to be a more permanent solution than installing a new part, so we give you a lifetime warranty on the part and a 1-year warranty on install labor.

What is a core charge?

We only rebuild and repair OEM regulators, which means that we only repair the original part from the manufacturer (i.e. the GM part or Honda part) that you can typically only get from the dealer. Most companies will just purchase a cheaper aftermarket regulator (something purchased from Carquest or Auto Zone). NOT US! We know those parts will break again, and we take issue with that! When our technicians find an aftermarket part in the door, which is a more inferior part, we install our OEM and gain a part that we cannot rebuild. So, when we lose an OEM regulator, we have to charge a little extra to cover cost of purchasing another OEM quality part. We’re installing quality and reliability back in your door, and the part we can’t use for someone else will end up in the trash.

Why is my older vehicle more xxpensive?

As a vehicle gets older, it actually becomes more difficult to work on…..Plastic starts deteriorating, parts become brittle and it takes our technicians longer to get in and out of…..On top of that…..many older vehicles contain scissor action regulators and are riveted to the panel…… That means that additional time and care has to be taken for safety reasons.

What is your guarantee?

We offer lifetime warranties on our cable action rebuilt regulators (the typical part that breaks on most vehicles) and a one year warranty on the install labor. Any other parts we use, in particular we offer 1 year warranties on parts and labor. Although they typically last much longer than that, we have to pass on the warranties that we receive from the manufacturer.

Can you give me a smaller window for my repair?

We could give you a smaller window, but we can almost guarantee that we won’t make it. Over the years we’ve learned that things are not always within our control. Customers run late to work, kiddos get sick, we add an additional job or someone has to reschedule, and every time we have any fluctuations, it impacts our timing and scheduling. We will always give you a heads up call so you have time to prepare and meet our technicians who will be in and out in less than 30 minutes!

Can I buy a regulator from you?

At this time, the answer to that question is no. That could change in the future, but at this time we aren’t selling rebuilt parts. There are too many factors involved when the installation isn’t done by our technicians and if we are going to warranty the labor for 1 year and the part for a lifetime, we want to make sure it’s done properly. We don’t just replace broken parts like other companies. We actually strengthen and fortify it in ways that only we know how to do.

If I pull my regulators out will you rebuild them?

We wish we could say yes! The fact is that we only rebuild regulators for out of state customers only. The only exceptions to that would be those with rare vehicles we don’t perform installations on or a part that can’t be found. It’s important that we install the rebuilt regulator whenever possible to prevent any issues in the future. We never know what we’re going to run into with these things.

What if I take the panel off? Do I get a discount for doing half the work?

I know it seems like that would be half the work, but it actually takes our techs just a few minutes to get in and out of most vehicles professionally. We would actually prefer that our customers NOT take the chance and leave the work to us. It’s too easy to break things in those doors and we are often asked to fix them. When we see a panel off, our techs are required to take the extra time to inspect the panel and clips, before they can start the repair.

What if I have or want to buy the part and have you install it?

We are happy to do that for you, however we do not recommend aftermarket cable window regulators on any vehicle unless absolutely necessary. This business was founded because the OEM was designed to break. The aftermarket parts are far more inferior and don’t last very long. Often times, we can repair the OEM for less than you can buy the part and have it installed. As long as you know this and what the difference is, we will do anything we can do to help you. Just be aware that our warranty will only apply to the labor installation and not the part.

Do I get something for referring people to you?

We appreciate you spreading the good word about us. At this time, we do not have a referral program set up. I can tell you that if you connect with us on Facebook, or accept our occasional emails, we’ll be sure to send you our frequent discounts and invite you to any programs or contests we may put together in the future.

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