Why Does My Car Need To Come To The Shop For Warranty Service?

We apologize that you’re having difficulty with your repair during your 1-yr warranty period and promise to resolve your issue promptly. Repairs completed under warranty do not include mobile service and for very good reasons.

Regulator Repairs Under Warranty

All of our OEM power window regulator repairs are designed and engineered to be a more permanent solution than replacement parts. We can’t guarantee they’ll last forever, but we certainly intended for the repair to last as long as you have the car. If you’re having trouble in the first 12-months, we need to have a “personal chat with your car”. That’s our funny way of saying that we want our master mechanic to inspect the mechanism, inspect the door, diagnose what went wrong and reverse it for you.

The fact of the matter is that we have a complete shop, with all the tools and parts we may need to correct the problem with your repair. We don’t want to see you have another problem any more than you want to come see us again!

Part Installation Under Warranty

We’ve said it before and we’ll say it again, replacement parts aren’t what they used to be. Whether it’s a power window regulator, power window motor or power window switche, we see problems with replacement parts. It’s all dependent on what was going on at the manufacturer on a particular day. One lot from a manufacturer might be bad, but the next may be perfect. From what we see, there is very little quality control in the automotive replacement part market these days.

Our Promise To You

We promise to provide you with the best quality replacement part at the most economical price. If that part fails under warranty, we will attempt to find another manufacturer of that part or another lot to replace it from. There’s always a solution and Power Window Repair is the team to find it!

Warranty service is generally quick and painless. We’ll make you comfortable in our shop or you can hang out and see what went wrong with your repair. Just call one of our friendly diagnostic technicians to schedule your warranty work in our shop.

Why Does My Vehicle Require That You Remove The Outer Skin Of The Door To Get To The Window Regulator?

It’s almost laughable, we know! A design that actually requires you to practically disassemble the entire door in order to get to the power window regulator. It’s downright foolish. Or is it? It might just be the most brilliant joke automotive manufacturers have played on standard shop mechanics in years!

It all began with the Saturn S Series vehicles. Hundreds of mechanics were left to backtrack and explain to customers why they couldn’t repair their vehicle when they’d already quoted the repairs and had them bring them into the shop. Often times, it wasn’t until after they had already removed the inner panel that they realized their plight! This was a “Dealer Only” repair, meaning only the dealer knows how to get in and out of the door!

This practice has returned in some of the 2006 to Current Volkswagen models, such as the Volkswagen Jetta and Volkswagen Passat, once again wreaking havoc on the standard repair shops, cutting them out of this part of the European power window repair market.

The good news is that anything considered to be a “dealer only” repair only motivates our team to make sure that our customers don’t end up at the dealer uh “stealership”. Our technicians are skilled at removing the outer skin of these vehicles and rebuilding the OEM power window regulator mechanisms with our proprietary repair and custom-fabricated metal parts. There is additional cost involved in the labor of this process and the repair must be done in our shop, but we offer our customers a 5-star repair at a price that’s much more affordable than any other repair facility!

 

OEM Power Window Regulators VS. Aftermarket Power Window Regulators. What’s the difference?

If we had a time-machine, we’d be able to visit the era of reliable auto parts and cars that drove forever on an oil change and clean transmission fluid. Just as those days are over, so are the days when an aftermarket window regulator matched OEM quality, but the bad news doesn’t stop there. OEM regulators, despite their often ridiculous price, aren’t built much better. While not the same quality as the original in the door, the newer OEM metal, plastic and build quality will be higher than an inexpensive aftermarket window regulator.

Regardless of who manufactured the new window regulator, it won’t be the same quality that your car drove off the line with AND it will be more expensive. The likeliness of most new regulators lasting 18 months is slim to none. This is precisely why we try to rebuild as many window regulators as we can. Our Power Window Repair technicians do wild things to strengthen and rebuild window regulators, but there are limitations to what we can fix.

MetalParts-tile4Power Window Repair is famous for repairing OEM regulators so they don’t break again!

Our proprietary repair and custom-fabricated metal parts strengthen the window regulator in the areas our technicians know them to be weak. Often times, we can save a customer 40-70% off standard repair rates using this process.

If there’s an aftermarket in the door or the OEM has been destroyed beyond repair, something else must be done. We have most OEM regulators rebuilt and in stock, and in those cases, we can simply charge for the OEM rebuilt core and solve the problem. In the cases where we don’t, we’ll need to price a new part for you.

If the price is right, a new OEM regulator is preferable. While not the exactly the same as the original, the metal, plastic and build will be higher. We’ll strengthen it before it goes in the door to make sure you have years of worry-free use ahead of you. If an aftermarket part is absolutely necessary, we’ll make sure that the we find you the best quality at the best price. We can strengthen an aftermarket part also, but we only guarantee that it will last longer than if we didn’t. For this reason, we offer a full 1-year warranty on parts and labor, whether it’s a new or aftermarket window regulator that’s used.

My car window is grinding? What’s wrong?

Grinding, popping, scraping – all signs that you have a power window problem and should stop using the window immediately. Anytime a power window talks to you (makes noise), there’s something wrong and it needs to be addressed.

In most cases, it’s the power window regulator that has failed and is what’s causing all the noise you hear in the door. This means that something within that power window regulator mechanism has broken and the cable has come un-tensioned and is now loose to cause trouble. In many cases, when the window regulator breaks, the window will simply slide into the door, but we’ve seen them get hung up everywhere in-between, depending on where the regulator broke.

A failing or broken regulator will give you symptoms that can’t be denied. Just about the time it’s ready to break, the regulator will grind and screech all the way up and all the way down. You may even experience slowing on the way up AND on the way down. It will slide into the panel on it’s own. It will start to raise and then “pop and drop” into the panel. HINT: The cable and clips are part of the power window regulator mechanism. The cable doesn’t just come loose and the clips don’t just break, as some shops would have you believe. That cable is tensioned onto the regulator and motor and doesn’t just come loose or fall off a pulley wheel. Pulley wheels break, cables come un-tensioned and then the next time you hit the button that cable is ripped through the system breaking everything in it’s path. That’s the truth of the matter.

Power Window Repair employs a proprietary repair of stainless steel and custom-fabricated parts to strengthen and fortify OEM regulators, offering our customers a more permanent solution to the inferior replacement window regulators found on the market today.

With this being said, if you have Nissan or a Mazda and you’re experience grinding noises, you may have a different problem altogether. The power window motors are often to fail in these vehicles. The plastic gear inside these motors can breakdown and shatter causing all kinds of weird noises and slipping of the glass.

My car has manual windows. Can I convert them to power windows?

You can convert manual automobile windows to power automobile windows, but you should have a very good reason and have ALL the facts before making your decision.

It’s not cheap to have all those wires pulled and the mechanisms drilled into and retrofitted to fit the door – oh and then you have the switches – you’ll also need areas custom cut out to fit those.

Power Window Repair WILL be your most economical choice when converting from manual windows to power windows and we’ll do it in less than a day, but having all the facts is key is your satisfaction with your choice and end-result. We value your business and know that you can’t make intelligent decisions without the proper information.

Converted power windows don’t use the same OEM parts as were used when your vehicle came off the line. They are a set of 2 aftermarket conversion motors that come in a kit with cables that must be attached to the manual regulator. The harnesses, switches, surrounds and anything other needed parts come separately. In our experience, the strongest converted parts were the ones made 10yrs ago. To date, our team hasn’t found one particular part that performed stronger or longer than another.

The converted parts are designed to assist in raising and lowering the window. They aren’t designed to be used like you would if you had bought the vehicle with a power window system. For example, if you bought your truck with manual windows when you were healthy and your left shoulder was in good shape and then suddenly you were injured or couldn’t roll that window up and down anymore – you’d only use it when you had to. For this reason, we see most systems lasting 2-3yrs maximum! If you use it occasionally and only when absolutely needed, you could get 5yrs from a converted motor system.

For these reasons, we ask a lot of questions before quoting a you on this type of work. You may have already made up your mind that converting your manual windows to power is what you are going to do, but knowing that you may have to pay an additional $325 every 2yrs in parts and labor for motor replacement might change your mind. Then again, that may be all you need and it’s all this sounds just fine to you. If that’s the case, you know where you find us! Just keep in mind that any manual window to power window conversion must be done in the shop. We recommend that you drop it off on a Saturday morning and leave it with us until the afternoon.

Can I repair my power window on my own? DIY Power Window Regulator Repair

In many cases, it is absolutely possible to repair your power window on your own. Just remember that what looks easy, can quickly become a nightmare that could be avoided simply by calling Power Window Repair to do the job. Often times, we can repair the window, save your knuckles and still save you money!

If you still want to take this project on yourself, we have a few warnings for you and of course, we’ll be there for you if you run into trouble.

1. Have the tools necessary to remove your door panel properly

2. Purchase extra door panel clips from the dealer if possible ( you will break some )

3. Purchase the correct window regulator assembly for your vehicle and door. A quality OEM replacement is always preferable over an inferior aftermarket part – remember, if that OEM blows up down the road, we can repair it – if the aftermarket part fails, it’s going in the garbage and you’ll be doing this again.

4. Watch a YouTube video on the specifics of working on your vehicles door and be prepared before you take on a job like this.

5. If it’s a scissor action regulator with a spring-action hub, please DO NOT attempt this repair. Call us at (480)570-5116 for a free diagnosis & quote. It won’t be worth losing a finger to save a few bucks!

How do I know what type of window regulator is in my door?

That’s a question, we hear a lot. The manufacturer, model and model year of your vehicle, including the door position will determine which mechanism is in your vehicles door. Each regulator is designed to fit a certain number of vehicles over a period of year ranges.

The size and weight of the glass, as well as the space inside the door panel will sometimes dictate the type and size of the mechanism that is used for a particular design.

What is in a Power Window System?

Any way you shake it, each power window will have a power window switch, a power window motor and a power window regulator. We know that it seems logical to some people that they would all run on one system and they’re shocked when one doesn’t work and the other’s do, but they each have they’re own system and they can go out whenever they get good and ready. In fact, each part can and will fail at different times sometimes wreaking havoc on an average family auto repair budget. The window regulator continues to be the leading cause of power window failure, with motors coming in not far behind.

Besides the door harness, which carries various wires from the door frame through the doors, you have 3 power window parts in each door: A power window switch, a power window motor and a power window regulator.

In most vehicles you will find the master switch pack on the driver door, which will control 2 or more windows in a vehicle. This switch may also contain connections for window lock out, power door locks, mirrors, etc. There will also be a single switch on the passenger side door(s) in most cases. On rare occasions, switches are found in the center consoles or in the center of the dash.

Each button has 2 connections – an up switch and a down switch. This means that there are 2 different connections that can go bad. When failing, it may go up from one switch, but must be lowered by another, etc. It’s more difficult to diagnosis a switch problem on a driver door so be ready for a question and answer session.

The power window switch sends electrical power to the power window or window lift motor, which is powered forward and backward at the switches request. Just because a front left motor is on the left side does not necessarily mean that it will fit in the rear position. While some parts are interchangeable, most motors are specific to the regulator that they will be attached to, whether that be a scissor or cable action regulator.

The power window regulator is the one NON-power part of the power window system. It’s a pulley or lift system and it’s only use is to hold the glass in place, so that the power window motor can have something to push up the glass in a stable manner. The motor will either attach with a metal gear on a scissor action regulator or with a cable spool wheel on a cable action regulator. As the motor is turned, that pulley or lift system is activated raising the glass up or down as requested.

 

 

How Long Does it Take To Repair a Power Window?

Ask most mechanics and they’ll tell you 3-5hrs – better yet, it’s likely that they’ll tell you to drop it off and then in 3-5hrs they’ll call you with a quote. A quote that is likely to leave your budget sobbing and your wallet screaming for mercy! Lucky for you, there’s an alternative!

Our technicians can complete most repairs inside of 20-30 minutes. Because we carry most OEM rebuilt regulators in stock, it’s almost always a simple install for us in the field. In these cases, the heavy work is done in the shop and we can move more quickly in the field. Each of our technicians will perform a minimum of 1.200 per windows per year, so they’re skilled and getting in and out of your door professionally and in a timely manner.

What is a Power Window Switch?

Simply put, the power window switch is the device that carries and controls the electrical connection between your automobiles door harness and the power window motor inside your door. That electrical switch may control one or more windows or other features such as the power mirror, power locks, etc.

Symptoms of switch failure will include sponginess in place of the normal ‘click’ felt when a normal actuation is achieved. You can test this by comparing to the other window switches in the vehicle. Any funkiness, floppiness or loose fitting switches will likely lead to replacement. Some switches will work intermittently for a period of time tricking consumers into thinking that the power window motor is to blame. If you have intermittent issues that are not also associated with a window slow down, you may still be looking at a switch issue. You might find that touching the switch in a particular way or at a different angle may suddenly cause a connection to be made. WARNING! If you get your window up again, put a piece of tape over the button immediately and and make a phone call to us for a quote. It’s always better to have your window stuck up than to have it stuck down!